Average time from order date to delivery is 15-20 days. As all suits are handmade from scratch to order, our tailors require 4-5 business days to complete each order, after which it is sent to our distribution center. From there, shipping takes 6-13 days depending on location.
We will send you the tracking code for your orders to the email that you provided at the time of purchase. The email will also guide you on how to track your shipment. Please note that the tracking information will be displayed 2-5 days after you receive the email from us congratulating you on your awesome new suit.
You can also track your order at any time by entering your email and order number on the Track Your Order page.
You should see the tracking events 48 - 72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases, the first tracking event only shows up once the shipment has left the distribution center, which is 1-3 days after we have added the tracking number.
You shipment may be delayed. Delivery time delays can be due to a variety of causes - weather incidents, customers, backlogs, etc. Please note that tracking information can be displayed after your order has been shipped. Please be patient and refrain from requesting additional updates unless more than 10 business days have passed from your order date without an update to the tracking information.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customers procedure, you might be charged an extra fee for the final delivery or the import tax, likely due to your shipping address being located in a remote area. In this case, please kindly pay them the required fee to receive your order - a small price to pay for a great fitting suit.
We offer safe, secure shopping and accept payment via PayPal, credit card or debit card. Our prices are listed in USD, any currency conversion is handled outside of our systems. Please consult your credit card provider or bank for more information.
You can easily toggle between currencies in the top right corner of our website's header bar, but don't worry - regardless of the currency displayed, our system will automatically convert the purchase price for you and charge accordingly during the checkout process.
We cannot make any customization changes to your order after one business day. Change requests to measurements or customizations after one business day may require additional cost. Make sure you double check your fabric selection, measurements, and customizations before submitting your order.
Many customization requests we are able to accommodate, but some we cannot. Please reach out to a member of our team in the chat widget (bottom right) to discuss your specific needs.
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